Case Studies
Porch Gets Complete Call Center
There is a universal need for homeowners to take care of and realize thepotential of their homes. Wherever and whenever needed, Porch is conveniently accessible through its website, chat, SMS, and partners such as Lowe’s Home Improvement, Wayfair, Williams-Sonoma, and more.
ENT Allergy
The largest ear, nose, throat, allergy and audiology practice in the United States
For people suffering from a wide range of medical challenges—from diffculty sleeping, to hearing loss, to head or neck cancer—ENT…
Goosehead Insurance
The need for world-class customer service drives the search for a better phone solution.
One of our claims to fame at Goosehead Insurance is we’ve built our entire business model around exceeding our clients’ needs,” says Michael Moxley, Goosehead’s Vice President of IT…
Casey Cardinia Libraries
Casey Cardinia Libraries (CCL) in Melbourne’s southeast is one of Victoria’s largest public library services with eight locations and a mobile library that travels around the City of Casey and Cardinia Shire local government areas. CCL is funded principally by the City of Casey, Cardinia Shire Council and the Victorian State Government, and supports a rapidly growing and diverse community of more than 460,000 people.
UTS Insearch
UTS Insearch’s rollout of RingCentral was “literally in the nick of time” according to Sarah Chaloner, the global education provider’s Head of IT and Digital Services. The cutover and porting of telephone extensions to RingCentral’s unified communications from its legacy IP telephony environment took place in March – just as Australia was implementing strict new COVID-19 lockdown restrictions…
TechnologyOne
An international expansion pushes the legacy phone system beyond its limits
Our aging phone system had been creating challenges for some time, but we reached the breaking point with our UK expansion,” recalls Richard Nicol, Group Director, Support & Enhance for TechnologyOne…
BioPharma
For over 20 years, eSentire has put businesses on the cutting-edge of protection against attackers that bypass traditional security controls. Our MDR services deliver 24x7x365 protection powered by our proprietary XDR platform and expert threat hunters that investigate security events and shut down attackers before they can disrupt our client’s business operations.
22 Minutes: Compromise to Containment
Whether for monetary gain or to disrupt business operations, cybercriminals have made financial organizations a top target. A cyberattack can compromise systems that drive operations and expose their clients’ personal financial data. This can result in millions of dollars in fines and lost revenue, as well as an incalculable amount of damage to a financial firm’s reputation.
Fraudulent Transaction Illuminates Third-Party Risk
In the summer of 2018, eSentire was engaged by a financial services firm to conduct third-party risk assessments because the firm had experienced a failed audit due to the discovery of a fraudulent transaction from a compromised third party. Being in the heavily regulated financial services industry, the client had a dedicated internal compliance team and a depth understanding of the various risks associated with information security.
Advanced Kiosks
Cybercrime is not something that Advanced Kiosks takes lightly. With many government and healthcare organizations as customers, the kiosk hardware and software provider knew that protecting their data was not just fundamental but non-negotiable. And given the growing frequency of data breaches in the news, Advanced Kiosks understood that protecting their workplace computers was just as important as securing their products.
Duke University
Duke University’s IT Security Office provides the strategy and tools required to protect the university’s users, systems and data. Not only does the team detect and respond to security incidents, they also provide security awareness initiatives across the campus designed to better protect Duke’s faculty, staff and students.One of the key strategies for the team is to promote good password hygiene through the use of a password manager
MECCA
MECCA was founded to bring Australians the best in global beauty, including emerging makeup brands, niche fragrances, and cutting-edge skin care products that help customers look, feel and be their best. Opening its doors in 1997 in…
FOXTEL
The FOXTEL Group is at the forefront of Australia’s media and entertainment industry, providing customers with live and streamed content, including FOXTEL’s’ own award-winning productions as well as an unrivalled breadth of sports coverage.
Interactive Accounting
Interactive Accounting is a modern accounting agency which was born out of frustration with the industry and its traditional ways of working. It sought to move away from paper-based processes and provide clients more proactive advice.
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