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Cloud Contact
Centre

Go beyond basic customer support with
skills-based routing!

Do your customers get shuffled from agent to agent before someone can help them? Cloud Contact Centre’s skills-based routing directs each customer to the right agent the first time.

Your customers get better services. Your business gets happier customers.

Download our guide to learn more about the benefits of collaborative contact centres.

Download our Guide Download our Guide

No more guessing! Now, you can see how your agents perform

Do you have the information you need to optimize your agents and campaigns? Find all the data you need in one user-friendly dashboard.

Get more insight into your campaigns. Gain more oversight of your agents.

Serve and sell better with 40+ robust features

Intellegent Routing

Create a more personalised customer service experience for your customers by routing their calls to the right person, at just the right moment. Imagine how much easier it would be if they could perform routine operations over phone themselves and clarify needs without having you there guiding them through each step of process? By knowing who should get contacted when and why as well as being able reach out on whichever channel is most convenient so we do all our client’s interactions in an efficient manner; every single one can feel like he/she has been received with open arms

Outbound Campaign Management

With RingCentral Contact Centre Solution, you can increase sales by knowing who to contact and when. Manage retries with efficient dialing capabilities that maximise performance so callers aren’t left hanging-up on or waiting for an answer–and keep yourself compliant! Close more deals by offering help at the right time without taking away your valuable resources like staff hours spent handling chats instead of generating revenue from them as well . Walk customers through forms online whenever necessary which will reduce their wait times even further

Integrations

Integrating prebuilt and open API-driven connections into any back end system, personalizing the customer experience to drive agent productivity. Benefit from focused and fast calling with just one click! The integration between your CRM interface allows you take advantage of data in order make smarter connection while building new relationships – all this is possible because it’s connected seamlessly without having clunky tools or complicated workflows taking up space on our phones A seamless way for sales people

Customer Engagement Across entire company Workspace

Your company’s contact centre can now be accessed and managed remotely with Ring Central! seamlessly move customers from local offices to your team, get insights into who is available for pick up or transfer call right when you need them. remote agents will also see availability across the entire organization so they know what kind of response time expectations should expect if something goes wrong at any point during business hours. In addition all participants on our video chat platform including managers & employees alike.

Streamline your call centre services with innovative cloud technology

Is your call centre still running on legacy software and technology and struggling to keep up with new communication methods? If so, your business may be losing high-value sales and potentially loyal customers. A cloud contact centre uses innovative cloud-based technology to transform the way your call centre operates effectively.

With intelligent routing, simple integrations, smart analytics and user-friendly agent management software, your agents will work with increased levels of efficiency, and your centre will enjoy vastly improved service levels.

Moreover, being a highly flexible and scalable call centre solution, your cloud contact centre will run smoothly regardless of call, interaction or agent volumes.

Cloud contact centres to enhance customer experiences

A cloud contact centre allows you to deliver your customers a high level of service via their channel of choice. As soon as the cloud contact centre software is connected across your digital channels — such as voice, SMS, social media, email and chat — your agents can receive calls and communications.

The great thing? With a cloud contact centre solution, there is no need for costly onsite maintenance of telecommunication hardware. The only things needed to deliver exceptional customer service are a secure internet connection, workspaces and headsets!

Your trusted provider of leading cloud contact centre solutions

Are you ready to revolutionise your call centre to increase productivity and deliver higher levels of service? A cloud contact centre solution will effectively transform your call centre’s operations.

At CloudndVoice, we’ve partnered with RingCentral, a leading Cloud Contact centre as a Service (CCaaS) provider, to offer you leading Cloud contact centre solutions and bring your call centre into the new era. View our online testimonials, or simply contact us today to see how we can help you!

FAQs

A cloud contact centre is a facility that handles all incoming and outgoing customer communications for a business using an internet server. Unlike traditional contact centre telephony systems, a cloud contact centre solution allows you to interact through multiple channels, including voice, social media, SMS, chat and email.

A cloud contact centre operates entirely via the internet, with the CCaaS provider handling all equipment, technical setup and server maintenance. Instead of using onsite telecommunication hardware, calls are made using Voice over Internet Protocol (VoIP) technology. Communications can be received via your various communication channels once they have been connected to the contact centre software.

Due to the use of innovative cloud technology, businesses with cloud contact centres enjoy a myriad of benefits, including:

  • Cost and time savings
  • Improved levels of agent productivity
  • Enhanced levels of customer experience
  • Flexibility and scalability
  • Increased call centre performance

A cloud contact centre solution is ideal for businesses wanting to optimise their call centre’s customer experiences while increasing agent productivity. Cloud contact centres are also ideal for businesses wanting to quickly and easily scale their teams to meet fluctuating customer demands.

At CloudndVoice, we’ve partnered with RingCentral to deliver leading cloud contact centre solutions for our clients. We’ll utilise our extensive experience in digital transformation to deliver you the ideal contact centre automation solution for your business’s specific needs.

It’s easy to get started! Simply contact us via the online form or book your discovery session with us. We look forward to partnering with you!

Monitor calls to ensure quality

Use whisper coaching to lead agents to successful solutions

Barge in when agents need additional help serving high-value customers

Record conversations for future training sessions

Generate reports that show how your agents are progressing

Grow agent skills so they can serve your customers and exceed goals

Cloud Contact Centre provides all the tools you need to help call agents improve.

Single Vendor UCaaS + CCaaS Benefits

How many vendors do you use, or are planning to use, for your communications and customer service needs? If your answer is more than one, you’re likely suffering from high costs and unnecessary headaches.

You can download our free guide now and evaluate the benefits of Single Vendor Platform

Get the Guide Get the Guide

Integrate with the tools you know and love

Your call centre already has tools that agents know how to use. Cloud Contact Centre integrates with those apps and databases seamlessly. Now, your agents can use multiple tools without switching screens, resulting in shorter conversations, more customers served, and higher levels of customer satisfaction.

Learn more from our RingCentral Partner professionals

Are you curious about how to make your contact centre more efficient and effective? As RingCentral Partners, our professionals can explain exactly how our technologies and services will add to your inbound and outbound teams.

Schedule a call now to learn more about getting the perfect features for your call centre.

Cloud Contact Centre

Lets chat about
how we can help

With our experience in the field, we can provide you with a tailored solution to help your business succeed. Whether it’s an enterprise or not-forprofit organization of any size – small businesses are what drive innovation and progress! Let us know how digital transformation will affect yours so that together may find out just what is needed for success today.

Schedule your Discovery Session Schedule your Discovery Session