You’re probably familiar with the concept of reliability. But what is it, exactly? And how does it relate to availability?
The two concepts are related but different. Availability refers to the percentage of time that a system or service is up and running, while reliability refers to the probability that a system will be available for use at any given point in time. For example, if you have an SLA guaranteeing 99% availability (7 hours downtime per month), your provider has promised you 99% reliability—meaning there’s only 1 chance out of 100 that your phone lines won’t work on any given day.
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