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Call Centre Analytics & Tracking Software

Drive your business forward with leading call analytics software

When it comes to communicating with prospects and customers, there’s little doubt that phone calls play an integral role in the processes of many modern businesses. And with the rise in digital technologies and mobile devices, inbound business calls are expected to continue growing.

In today’s competitive environment, smart businesses know they need to listen carefully to their customers and utilise valuable call data to improve their process outcomes and generate more sales. Call analytics, or call tracking software, is used by these businesses to transform such data into actionable insights and tangible results.

Why more businesses are turning to call analytics software

Call analytics software works by taking data such as keywords and phrases from phone conversations and interpreting them into valuable information such as:

  • The level of interest in the product or service
  • The level of efficiency of the employee handling the call
  • If the prospect was converted into a paying customer

With a leading call centre performance management software solution from CloudndVoice, your business gains a complete customer journey overview. These insights can then be used to make better marketing budget decisions, detect issues impacting conversion rates, and target prospects based on conversational content. Can your business afford to be without it?

Get started with a CloudndVoice call analytics software solution today

At CloudndVoice, we’ve partnered with trusted vendors such as RingCentral MVP to bring you the latest in call analytics via leading call centre software. With our digital software solutions, we’ve already helped many clients gain real-time insights into their businesses and improve performance.

Keen to learn more about how a call analytics software solution from CloudndVoice can benefit your business? Simply get in touch with our professional team today!

FAQs

Call analytics software is used by businesses to gain data from phone conversations with customers. The interpreted data is then used by the business to gain valuable consumer insights, which helps marketing efforts.

Call analytics software allows businesses to:

  • Gain insights into call volume and employee activity
  • Better allocate employee resources
  • Track growth to improve overall business performance
  • Locate areas for improving customer service

At CloudndVoice, we work with leading and trusted unified communications vendors to offer you the best call analytics, and tracking solution for your business — that is our commitment to you.

Getting started is easy — simply contact us via our online form to tell us about your business needs. Together, we’ll devise the ideal solution to help drive your business forward.

Lets chat about
how we can help

With our experience in the field, we can provide you with a tailored solution to help your business succeed. Whether it’s an enterprise or not-forprofit organization of any size – small businesses are what drive innovation and progress! Let us know how digital transformation will affect yours so that together may find out just what is needed for success today.

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